Privacy Policy
Last updated: 2026/04/06
1. Introduction
Town Rovers Couriers ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information when you use our courier services and website, in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.
2. Data We Collect
We collect the following types of personal information:
- Contact details (name, email, phone number)
- Address and delivery information
- Account credentials (when you register)
- Transaction and booking history
- Proof of delivery data (receiver name, photos)
3. How We Use Your Data
We use your data to:
- Process bookings and shipments
- Send booking confirmations, tracking updates, and delivery notifications
- Communicate with you about your shipments
- Improve our services and user experience
- Comply with legal obligations
4. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal requirements (e.g. tax and record-keeping). Shipment and delivery records are typically kept for at least 5 years.
5. Your Rights
Under POPIA, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Object to processing of your data
- Request deletion of your data (subject to legal retention requirements)
- Lodge a complaint with the Information Regulator
To exercise these rights, please contact us via the contact details below.
6. Cookies
We use essential cookies for authentication and session management when you sign in to the customer, admin, or driver portals. We do not use non-essential tracking or advertising cookies.
7. Contact
For privacy-related inquiries or to exercise your rights, contact us at our contact page.